Shipping policy

This Shipping Policy explains how and when your jewellery order will reach you. We aim to make every delivery safe, fast, and hassle-free for all Femnari customers.

1. Order Processing Time

• All orders are packed and dispatched within 1–3 business days from our warehouse.
• Orders placed on weekends or public holidays are processed on the next working day.
• During festivals or heavy sale periods, processing may take up to 5 business days.

2. Delivery Methods & Estimated Timelines

We ship through trusted courier partners to ensure your jewellery reaches you safely. Delivery timelines may vary slightly based on your location and courier load.

Free Shipping: Automatically applied on orders above the eligible amount (e.g., ₹499 within India, may be changed based on sale or offers).

3. Shipping Confirmation & Tracking

Once your order is shipped, you will receive a Shipping Confirmation Email with your tracking number.
You can track your package anytime using the courier partner’s tracking page.

4. Delivery Issues & Responsibility

P.O. Boxes: We do not deliver to P.O. Box addresses. Please provide a complete physical address.

Incorrect/Incomplete Address: If the courier returns your order due to incorrect or incomplete address details, the customer will be responsible for reshipping charges.

Damaged or Missing Items: If your order arrives damaged or does not arrive, please contact us within 48 hours of expected delivery. Share your order number and photos/video (if damaged). We will help with a quick resolution, such as replacement or refund (based on courier claim approval).

5. International Shipping Notes

Custom Duties & Taxes: All customs or import charges are the responsibility of the customer and are not included in product or shipping prices.

Customs Delay: Some countries require additional time for clearance. Femnari is not responsible for customs delays, but we will support you if any issues arise.

Min. order value for International Customers is $99 USD.

If you have any questions about your delivery, feel free to reach out to our support team via email or whatsapp or telegram—we’re here to help!