Terms of service

OVERVIEW
Welcome to Aoora. The terms “we”, “us”, and “our” refer to Aoora. By accessing or using our website, browsing our products, or placing an order, you engage in our “Services” and agree to be bound by these Terms & Conditions (“Terms”).
Please read these Terms carefully, as they contain important information about your rights, obligations, and limitations when using our Services. If you do not agree with these Terms, please discontinue use of our website.

SECTION 1 – ELIGIBILITY AND ACCOUNT RESPONSIBILITY
By using our Services, you confirm that you are at least the age of majority in your state or residence. You agree to provide accurate and complete information during registration or checkout, including your name, contact number, email, address, and payment details.
You are responsible for maintaining the confidentiality of your login credentials and all activities that occur under your account.

SECTION 2 – PRODUCT INFORMATION
We strive to display product details, materials, plating information, dimensions, and colors as accurately as possible. However, actual colors may vary due to screen settings or lighting.
All product descriptions, prices, and availability may be modified at any time without notice. We reserve the right to discontinue any product.

SECTION 3 – ORDERS AND ACCEPTANCE
Placing an order constitutes an offer to purchase. Aoora reserves the right to accept or decline any order at our discretion.
Orders may be cancelled by us due to product unavailability, incorrect pricing, payment issues, suspected fraud, or incomplete information.
Once an order is placed, cancellation requests may not be accommodated if the order has already been processed.
Your purchases are subject to our Refund & Return Policy.

SECTION 4 – PRICING & PAYMENTS
All prices on the website are listed in INR and may change without notice.
Prices displayed at checkout are final and inclusive/exclusive of taxes as applicable.
You agree to provide valid and accurate payment details and authorize us to charge your selected payment method for the total amount of your order, including shipping and taxes.

SECTION 5 – SHIPPING & DELIVERY
All orders are shipped as per our Shipping Policy. Delivery timelines are estimates and may vary due to logistics delays, courier issues, weather, operational restrictions, or public holidays.
Once your order is handed over to the courier, the risk of loss transfers to you. However, we will assist you in resolving courier-related issues whenever possible.

SECTION 6 – INTELLECTUAL PROPERTY RIGHTS
All content on our website—including logos, product images, videos, graphics, text, and design elements—is owned by Aoora and protected under applicable intellectual property laws.
You may not copy, reproduce, modify, republish, or distribute any content without written permission.

SECTION 7 – THIRD-PARTY SERVICES
Our website may integrate third-party tools, payment gateways, or links for your convenience. We do not control or endorse these third-party services and are not responsible for their policies, actions, or content.
Your use of third-party tools is entirely at your own risk. Please review their terms independently.

SECTION 8 – USER FEEDBACK & REVIEWS
If you share any feedback, reviews, suggestions, or content with us, you grant Aoora the right to use, modify, publish, and display such content for marketing or improvement purposes.
You agree that all feedback is original, lawful, and does not violate any third-party rights.

SECTION 9 – ERRORS & INACCURACIES
Occasionally, product descriptions, pricing, or availability information on our website may contain errors or omissions. We reserve the right to correct these and to update or cancel orders affected by such inaccuracies.

SECTION 10 – PROHIBITED USES
You may not use our website for any unlawful, fraudulent, harmful, abusive, or malicious activities. This includes transmitting malware, violating intellectual property rights, or attempting unauthorized access to systems.
We reserve the right to block, suspend, or terminate access for violations.

SECTION 11 – TERMINATION
We may suspend or terminate your access to the Services at any time, without notice, for breach of these Terms or misuse of the platform.

SECTION 12 – WARRANTY DISCLAIMER
All Services and products are provided “as is” and “as available”. We do not guarantee uninterrupted service, error-free browsing, or accuracy of information.
We disclaim all warranties to the fullest extent permitted by law.

SECTION 13 – LIMITATION OF LIABILITY
To the maximum extent permitted by law, Aoora shall not be liable for any direct, indirect, incidental, punitive, or consequential damages arising from your use of our Services or products.
This includes lost revenue, lost data, replacement costs, or errors on the website.

SECTION 14 – INDEMNIFICATION
You agree to indemnify and hold Aoora harmless from claims, losses, damages, legal fees, and liabilities arising from your breach of these Terms or misuse of our Services.

SECTION 15 – SEVERABILITY
If any provision of these Terms is found invalid or unenforceable, the remaining provisions will continue to be in full effect.

SECTION 16 – ENTIRE AGREEMENT
These Terms, along with our Privacy Policy, Refund Policy, and Shipping Policy, represent the entire agreement between you and Aoora.

SECTION 17 – GOVERNING LAW
These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts located in the city where Aoora is headquartered.

SECTION 18 – CHANGES TO TERMS
We reserve the right to update or modify these Terms at any time. Updates will be posted on this page, and continued use of our website constitutes acceptance of the revised Terms.

SECTION 19 – CONTACT INFORMATION
For questions related to these Terms, please contact:
Aoora
Email: info@aoora.co
Business Address: P.No-6 Mahaveer Colony Kartarpura Phatak Near Rajasthan Academy School Jaipur 302006
Phone/Whatsapp: +91-9251211370