Terms of service

Last updated: 21 October 2026

Overview

Welcome to Aoora. The terms "we", "us" and "our" refer to Aoora, a business based in Jaipur, India. We sell artificial jewellery online to customers in Australia, the United States, the United Kingdom and Canada. By accessing our website, browsing our products or placing an order (our "Services"), you agree to these Terms & Conditions ("Terms").

Please read these Terms carefully. If you do not agree with them, please do not use our website.

Your consumer rights. Nothing in these Terms excludes, restricts or modifies any right or remedy you have under mandatory consumer laws in your country, including the Australian Consumer Law, that cannot lawfully be excluded.

1. Eligibility and Accounts

You must be at least 18 years old, or the age of majority where you live if that is higher, to place an order. You agree to give accurate and complete information at checkout or when creating an account, including your name, contact number, email, delivery address and payment details.

You are responsible for keeping your login details confidential and for activity under your account. Please tell us promptly if you think your account has been misused.

2. Product Information

We try to show product details, materials, plating, dimensions and colours as accurately as possible. Actual colours may vary slightly because of screen settings, photography or lighting. Our jewellery is artificial (fashion) jewellery unless a product is clearly described as 925 sterling silver or another specific material.

We may change product descriptions, prices and availability, or discontinue products, at any time without notice. Changes do not affect orders we have already accepted.

3. Orders and Acceptance

When you place an order, you are making an offer to buy. We accept your order when we dispatch it or send you a dispatch confirmation. A confirmation email that we have received your order is not acceptance.

We may decline or cancel an order, for example because of stock shortages, pricing or description errors, payment problems, suspected fraud or incomplete information. If we cancel an order after you have paid, we will refund you in full to your original payment method.

Cancelling your order. You can cancel your order at any time before it is dispatched by contacting us with your order number, and we will refund you in full. Once an order has been dispatched, it cannot be cancelled, but your rights under our Return & Refund Policy and consumer law still apply.

4. Pricing and Payments

All prices are shown in Australian dollars (AUD). If you pay with a card issued in another currency, your bank or payment provider may convert the amount and charge fees, which we do not control.

The price shown at checkout is the total price you pay, including GST or other sales taxes where we are required to charge them, and shipping. Customs duties, import taxes and local fees charged by your country may apply on delivery, and unless we state otherwise at checkout, you are responsible for paying them.

By placing an order, you confirm that you are authorised to use the payment method and you authorise us (through our payment providers) to charge the full amount of your order.

5. Shipping and Delivery

Orders are shipped according to our Shipping Policy. Delivery times are estimates only and may be affected by courier delays, customs, weather, public holidays or other circumstances outside our control.

You must provide a correct and complete delivery address. We are not responsible for parcels delivered to an incorrect address supplied by you, but we will help where we reasonably can.

Risk of loss or damage passes to you when the order is delivered to the address you provided. If your parcel is lost, significantly delayed or arrives damaged, please contact us and we will resolve it in line with our Return & Refund Policy.

6. Returns, Refunds and Store Credit

All purchases are subject to our Return & Refund Policy, which forms part of these Terms. Our policy explains how to make a claim for damaged, faulty or incorrect items, and how replacements, store credit and refunds work.

7. Intellectual Property

All content on our website, including logos, product images, videos, graphics, text and design, is owned by or licensed to Aoora and protected by intellectual property laws. You may not copy, reproduce, modify, republish, sell or distribute any of it without our written permission. You may view and share our content for personal, non-commercial purposes, such as sharing a product link.

8. Third-Party Services

Our website may use or link to third-party tools, payment gateways, couriers and websites. We do not control these third parties and are not responsible for their policies, content or actions. Please review their terms and privacy policies independently. This does not limit our responsibility for the products we sell or the Services we provide.

9. Reviews and Feedback

If you submit a review, photo, video or other feedback, you confirm that it is your own, lawful, and does not infringe anyone's rights. You give us a non-exclusive, royalty-free licence to use, display and publish it for marketing and business purposes, including on our website and social media. We will not publish your full name or personal contact details without your permission. You can ask us to remove your content at any time.

10. Errors and Inaccuracies

Occasionally our website may contain errors in descriptions, prices or availability. We may correct errors and update or cancel affected orders. If we cancel an order because of an error, we will refund you in full, and where possible offer you the chance to order at the corrected price.

11. Promotions and Discount Codes

Discount codes and promotions are valid only for the stated period and conditions, cannot be exchanged for cash, and cannot be combined unless we say so. We may withdraw a code that is misused or created in error. Store credit issued under our Return & Refund Policy is governed by that policy.

12. Prohibited Uses

You must not use our website for unlawful, fraudulent, harmful, abusive or malicious purposes, including sending malware, infringing intellectual property, scraping our content for commercial use, abusing our claim process, or trying to gain unauthorised access to our systems. We may block or suspend access for serious or repeated breaches.

13. Suspension and Termination

We may suspend or close your account or access to our Services if you breach these Terms or misuse our platform. Where reasonable, we will tell you why. Termination does not affect orders already accepted or your rights under consumer law.

14. Our Responsibility to You

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law and other mandatory consumer laws. You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods replaced or repaired if they fail to be of acceptable quality and the failure does not amount to a major failure.

Subject to those rights, and only to the extent the law allows:

• We do not guarantee that our website will always be uninterrupted or error-free.
• We are not liable for indirect or consequential loss, such as lost profits or lost data, that was not reasonably foreseeable.
• Where we are liable for a breach of a consumer guarantee that can be limited by law, our liability is limited, at our choice, to supplying the goods again, replacing them, or paying the cost of replacing them or having them repaired.

Nothing in these Terms limits our liability for fraud, death or personal injury caused by our negligence, or anything else that cannot lawfully be limited.

15. Your Responsibility

You agree to compensate us for reasonable losses we suffer because you have seriously breached these Terms, for example by providing false information, fraudulent payment details or by infringing third-party rights through content you submit. This does not apply to anything that happens because we failed to meet our own obligations.

16. Events Beyond Our Control

We are not responsible for delays or failures caused by events outside our reasonable control, such as natural disasters, strikes, courier or customs delays, war, pandemic, or failure of internet or payment systems. We will tell you if an event affects your order and will offer a refund if we cannot fulfil it within a reasonable time.

17. Privacy and Communications

Our Privacy Policy explains how we collect and use your personal information, and forms part of these Terms. By placing an order, you agree that we may contact you by email, phone or WhatsApp about your order. We send marketing messages only in line with applicable laws and your preferences.

18. Disputes

If you have a problem or complaint, please contact us first at the details below. We will try to resolve it fairly and promptly, and will reply within 2 business days. If we cannot resolve it, you may use any complaint or dispute process available to you through your local consumer protection authority or payment provider.

19. Governing Law

These Terms are governed by the laws of India, except that if you are a consumer, you also keep the protection of the mandatory consumer laws of the country where you live, such as the Australian Consumer Law, the UK Consumer Rights Act 2015, and applicable US and Canadian consumer protection laws. Nothing in this section removes your right to bring a claim in the courts of the country where you live where the law gives you that right. Subject to that, courts in Jaipur, India have jurisdiction over any other disputes.

20. General

• Severability: If any part of these Terms is found invalid or unenforceable, the rest remains in effect.
• Entire agreement: These Terms, together with our Privacy Policy, Return & Refund Policy and Shipping Policy, are the entire agreement between you and Aoora about your use of our Services.
• No waiver: If we do not enforce a right immediately, we have not given it up.
• Assignment: We may transfer our rights under these Terms as part of a sale or restructure of our business. You may not transfer yours without our consent.

21. Changes to These Terms

We may update these Terms from time to time. Updates will be posted on this page with a new "Last updated" date. Changes apply to orders placed after the update, and will not reduce your rights for orders you have already made. Where required by law, we will notify you of material changes.

22. Contact Us

Aoora Email: info@aoora.co WhatsApp: +91-9251211370 Business address: P.No-6 Mahaveer Colony, Kartarpura Phatak, Near Rajasthan Academy School, Jaipur 302006, Rajasthan, India